Reschedule, Cancellation, No Show Policy
When you commit to scheduling an appointment for a service, that time is specifically allocated for you. We do understand that appointment adjustments are necessary from time to time, however, Newman & Company respectfully requests at least a 48 business hour notice for any appointment adjustments. Please understand that when an appointment is forgotten, rescheduled, or cancelled without giving adequate notice, not only do we lose the opportunity to schedule another client for that time, but clients on our waiting list also miss the opportunity to receive the services that they desire. Due to these circumstances, Newman & Company Lash and Brow Studio will require all clients to have a credit card on file in order to schedule appointments. In the event that we do not receive the requested notice for appointment adjustments, the following fees will be billed to the credit card you have on file.
Notification received less that 48 business hours prior to your scheduled appointment time with a resulting rescheduled appointment will incur a charge of 50% of the scheduled service price.
Failure to show up to a scheduled appointment will incur a charge of the full scheduled service price.
Rescheduled appointment or failure to show up for a microblading perfecting session/touch-up is $150.
We will grant a 15 minute window for late arrivals to appointments. If we have not received notification from you within that time, your appointment is subject to cancellation and a no show fee will be assessed.
We also understand how easy it may be to forget about an appointment. As a courtesy, we will send out reminder text messages and/or e-mails. Please ensure we have your correct cell number and e-mail address on file. Ultimately, it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and additional charges.